Refund policy

All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind. Please double check the size and color before submitting your order.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue. There is no need to return the damaged product.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at lorilaneco@protonmail.com. 

Please submit clear photos of the defect or error. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at lorilaneco@protonmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take clear photos of the defect and upload them with your request.

Exceptions / non-returnable items
We do not except returns or refunds for buyers remorse or purchasing the wrong size/color. Please carefully check the size chart. Grab your favorite t-shirt or sweatshirt and compare measurements with the sizing chart especially if you want a more form fitting garment or if you want an over sized fit. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lorilaneco@protonmail.com.