Shipping policy

Shipping Policy

Made to Order

At Lori Lane Co, our products are made to order. This means your order is created specifically for you after the order is placed.

Please allow 2–7 business days for production before your order ships.

Shipping Times

Once your order has been produced and shipped, estimated delivery times are:

United States: Approximately 3–7 business days
International: Approximately 7–20 business days

**These are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, the shipping carrier, weather, holidays, customs, and other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on the items in your order and your shipping location.

Any free-shipping promotions will be clearly stated on our website.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–48 hours for tracking information to update after your package has shipped.

Multiple Items in One Order

If your order contains multiple products, your items may arrive in separate packages. This can happen because different products may be produced and shipped from different fulfillment facilities.

You will receive tracking information for each shipment when available.

Incorrect Shipping Address

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. If your order has not yet entered production, we will do our best to assist you.

Once an order has shipped, we may not be able to change the delivery address.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Damaged, Defective, or Incorrect Items

We want you to love your order. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Lost or Delayed Packages

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If you believe your package has been lost in transit, please contact us and we will do our best to assist you.

International Orders

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

International shipments may also experience additional delays due to customs processing.